Last Updated: Jan 29 2019
All defined terms used below shall have the meanings outlined in our Terms and Conditions. See Terms of Service.
Orders that you submit online are processed immediately and may not be canceled, and you may need to wait until you receive the merchandise to return it.
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable products such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases][include any that are applicable].These items are not eligible for return, refund or exchange. Please do not send your purchase back to the manufacturer.
To initiate a return, please click here to contact us to request a return form.https://hardwarerocks.com/contact-us/.
We require a returns form to accompany your return.We will not accept any package without a return form.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
We have received your valid return, and We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
Exchanges (if applicable)
We only replace items if they are determined to be defective or damaged after inspection. If you need to exchange it for the same item, click here
To initiate a return, please click here to contact us to request a return form. https://hardwarerocks.com/contact-us/.
If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift card code will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
There are certain situations where only store credit or partial refunds are granted: (if applicable)
* Signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.